VYSIM Privacy Policy

VYSIM is operated by HCS Creative. This policy explains what information we process when you use the VYSIM mobile application, why we process it, the service providers involved, and the choices available to you.

Information we collect

• Account information: Google/Firebase user identifier, email address, display name, sign-in status, accepted policy version, and account status.
• Wallet and purchase information: credit balance, wallet ledger, Google Play product and purchase-token verification results, payment status, bonus credits, and transaction history. VYSIM does not receive or store your full card number.
• Number orders: selected service, country, operator, temporary phone number, price, provider order identifier, order status, timestamps, and received verification message or code.
• Support and feedback: ticket subjects, messages, ratings, comments, and related timestamps that you choose to submit.
• Device and diagnostics information: Firebase Cloud Messaging token, app version, language, platform, diagnostic events, limited error details, security events, and IP-derived request controls used to prevent abuse.
• Engagement information: wallet visits, offer assignment, offer views, redemptions, and notification delivery status when lifecycle offers are enabled.

How we use information

• Authenticate your account and maintain your session.
• Display available services, reserve a number, deliver a verification message, and maintain order history.
• Verify Google Play purchases, credit your wallet, prevent duplicate credits, and handle eligible refunds.
• Send order-status and account-related notifications and, where allowed, limited promotional offers.
• Answer support requests, investigate failures, prevent fraud and abuse, enforce our terms, and protect the service.
• Meet accounting, dispute, legal, and regulatory obligations.

Service providers

We use Google Firebase for authentication and push messaging, Google Play for in-app purchases, 5sim for temporary-number fulfilment, and our hosting provider for application and database infrastructure. These providers process only the information required for their role and operate under their own terms and privacy practices. We do not sell personal information and do not use it for third-party advertising.

Security

Traffic between the app and our API is encrypted in transit. Verification-message content is encrypted at rest. Access to production systems is restricted, provider credentials remain server-side, purchase tokens are verified with Google, and push notifications do not include phone numbers or verification codes. No system can guarantee absolute security.

Data retention

Account and device-token information is retained while your account is active or while needed to provide the service. Phone numbers and verification-message content remain associated with your order history until deletion or operational cleanup. Support content is retained while needed to resolve requests. Security and diagnostic events are kept for a limited operational period.

When an account is deleted, direct profile identifiers are replaced, device tokens are removed, support content is anonymized, phone numbers and verification-message content are removed, and stored payment-provider payloads are cleared. Anonymous wallet, order, and transaction references may be retained where reasonably necessary for accounting, fraud prevention, disputes, or legal obligations.

Account deletion

You can delete your account inside VYSIM from Account settings. If you cannot access the app, use our account deletion page. Deletion is permanent. Details of removed and retained records are provided on that page.

Your choices

You can disable notifications in Android settings, choose the app language, contact support about your information, or delete your account. Promotional notifications are not required to receive an active order's verification result inside the app.

International processing

Our providers and infrastructure may process information in countries other than your own. We apply the safeguards available through our provider agreements and limit transfers to what is needed to operate VYSIM.

Children

VYSIM is intended for adults and is not directed to children. Do not use the service if you are not legally able to accept these terms in your country.

Changes and contact

We may update this policy when the service or legal requirements change. Material changes will be reflected by a new effective date and, where appropriate, an in-app notice.

Privacy and support contact: support@hcs-creative.com